Privacy Policy

Who is CyberScout and what do we do?

This policy applies to all CyberScout entities including CyberScout LLC (US), Cyber Claims 911 LLC (US), CyberScout Consulting LLC (US), CyberScout Inc. (Canada), CyberScout Ventures Limited (Ireland), CyberScout Limited (UK), CyberScout Pty Ltd (Australia). All of the above companies shall be collectively referred to in this policy as “CyberScout.”

CyberScout provides identity management services including identity monitoring services and resolution of identity fraud and account takeover situations for consumers and individuals. Our services are provided on an institutional basis and are not available direct to to the public. This means that services are made available to the public and to you through insurance providers, financial institutions, employee benefits providers and other entities that have paid us to be able to refer individuals like you to CyberScout for assistance with your fraud or identity theft situation.

How Does CyberScout Approach Data Collection?

CyberScout's policies are to inform you any time we may be about to collect any personal information about you, regardless of whether it is online, in person or over the telephone. This means that any time you are asked to reveal personal information about yourself to CyberScout or to an CyberScout affiliate, we'll always do our best to inform you:

  • why we need to collect the information;
  • what we intend to do with it;
  • who, if anybody, we intend to share it with and why.

At that time, we will give you the option to either:

  • affirmatively consent to that collection of information and proceed with providing it to us for its intended purpose to redeem a service or product; or
  • stop what you are doing and discontinue providing us with that information at the risk that the relevant service or product may not be able to be provided to you.

What role do the U.S./E.U. Privacy Shield and U.S./Switzerland Privacy Shield programs play in CyberScout’s approach to privacy and data collection?

European Union/Swiss Residents and U.S.-E.U./U.S.-Swiss Privacy Shield details

CyberScout is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission as well as any of the applicable data protection/privacy authorities in all relevant jurisdictions it serves. CyberScout points out that it would be liable for cases of onward transfers of Privacy Shield data to third parties. CyberScout complies with the EU-US Privacy Shield and the Swiss-US Privacy Shield Frameworks as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. CyberScout has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the policies in this privacy policy and the applicable Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/

In compliance with the EU-US Privacy Shield and the Swiss-US Privacy Shield Principles, CyberScout, LLC commits to resolve complaints about your privacy and our collection or use of your personal information. European Union and/or Swiss individuals with inquiries or complaints regarding this privacy policy should first contact CyberScout, LLC. For prompt service submit your inquiry or complaint via E-mail to:

CyberScout Chief Privacy Officer and Custodian of Personal Records (Records@CyberScout.com) or if you would rather send your inquiry or complaint via standard mail/post to the nearest CyberScout offices:

  • United States Mailing address: 7580 N Dobson Rd, Suite 201 Scottsdale, AZ 85256 USA
  • Canada Mailing address: 1080 Côte du Beaver Hall, Suite 700, Montreal, Quebec H2Z 1S8 Canada
  • United Kingdom Mailing address: 10 John Street, London WC1N 2EB United Kingdom
  • Ireland/E.U. Mailing address: 2B Galway Technology Centre, Mervue Business Park, Mervue, Galway, Ireland

CyberScout, LLC has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield and the Swiss-US Privacy Shield Principles to the BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/  for more information and to file a complaint. In certain circumstances you have a right to invoke binding arbitration before the Privacy Shield Panel as a last resort in resolving your issues.

What Kind of Personal Information Does CyberScout Collect?

CyberScout collects limited information from website visitors as is described in more depth in the What Are CyberScout’s Policies Regarding Website Privacy, Specifically the Use of Cookies and Web Tracking Mechanisms? section of this policy.

In your relationship with CyberScout you are the Data Controller. CyberScout provides identity theft, fraud remediation, security breach notification, identity monitoring and other support services to individuals (hereinafter referred to collectively as ‘consumer services’) via their employer, insurance provider, financial institution or other third party business. CyberScout does not solicit business directly from any individuals as it is a business-to-business entity.

However, if you have been referred to CyberScout for any consumer services CyberScout may collect any relevant information needed to assist you with enrollment in services, fulfillment of identity monitoring or fraud remediation case management. The types of information we may collect to assist you may include but is not limited to: name; address; government issued ID numbers (Social Security Numbers, Social Insurance Numbers, National Insurance Number, Passport Number, etc.); compromised or fraudulent financial or other account information; tax information; or any other information necessary to assist you with the consumer services you have chosen to utilize through CyberScout.

Please note that any and all information collected is provided directly by you during interviews with a case manager or during the online or telephone enrollment process. The information provided by you to CyberScout may be used to help populate letters and fraud victim affidavits and documents provided to you to sign and execute accordingly. You are in control of any ‘sharing’ of this information with third parties by CyberScout. This sensitive and personal information in the form of letters and communications would be sent by you directly to law enforcement, fraud departments, collection agencies, regulators, attorneys and/or any other necessary third parties required to help resolve your fraud or identity theft situation.

CyberScout also provides special monitoring services including cyber monitoring and credit monitoring in both the U.S. and certain limited markets outside of the U.S. These special monitoring services are provided to help you detect fraudulent activity on your personal accounts as well as track the use of your account information and personal information by fraudsters and criminals. In certain situations in order to sign up for these services you may be asked to provide certain personal information. This information is used to (1) verify your identity for security purposes and (2) for CyberScout to know what information you want us to monitor for fraud and other illicit uses. Examples of data you may want to monitor could include account numbers or government issued ID numbers. Any information being monitored by you would have to be provided by you to CyberScout.

CyberScout collects information from its employees in connection with our employer-employee relationship. This information is limited to information necessary to pay our employees, provide them with benefits and to comply with tax and other government reporting requirements applicable in each jurisdiction. For additional information on E.U. Employee data transfers and privacy please refer to the section in this policy with the heading “What are CyberScout’s Policies Regarding Transfer of E.U. Employee Data to the U.S.?

CyberScout acknowledges the individual’s right to access their personal data. If you haven't provided us with information about yourself in the past, we don't have information about you. However, if you have provided information to CyberScout and would like to know what information we currently have about you, feel free to contact CyberScout's custodian of personal records to provide you with access to any information CyberScout has about you. In addition, should you note any inaccuracies in the information we have about you, you have a right to correct that information or to even have the information deleted.

CyberScout may be required to disclose an individual’s personal information in response to a lawful request by public authorities including but not limited to meeting national security or law enforcement requirements and/or requests.

Does CyberScout Share Personal Data with Third Parties?

In your relationship with CyberScout you are the Data Controller. You have full control of what information, if any you provide about yourself to CyberScout. However, in our efforts to service you CyberScout may utilize 3rd party vendors or agents and their solutions to provide you with certain services and support. While most services and the data collected in carrying out that service is managed in house by CyberScout, some services must be provided by outside vendors. These limited situations are when CyberScout is required to share data in order to help provide these services.

For instance if you were to be offered or provided any special monitoring services including cyber monitoring and/or credit monitoring which is available in both the U.S. and certain limited markets outside of the U.S., specific information such as that used (1) to verify your identity for security purposes and/or (2) specific information or data you may want to monitor including but not limited to account numbers or government issued ID numbers; that information would be shared with relevant CyberScout services vendors to provide you with this monitoring. CyberScout limits the purposes of this sharing with its vendors to providing the monitoring service they were contracted to provide. That data is not shared for marketing or resale purposes by our vendor(s) and any such activity would be a violation of CyberScout’s agreements with any such vendor(s).

CyberScout offers individual’s an opportunity to opt-out of having their data shared with third parties by simply not signing up for monitoring and other services that, by definition, involve the sharing of personal information with third parties. Individuals are presented at time of sign up with the request for them to provide and submit this personal information to be verified and monitored as part of the service. The request is in response to them redeeming a service with the understanding that the basis for the services involves sharing of this information individuals can opt out of this sharing by simply not enrolling in these services.

CyberScout does not share or sell any of the personal information provided to CyberScout with any third party organizations for the purposes of marketing or further reselling of your data. Information is only shared if necessary to provide you services.

What Are CyberScout’s Policies Regarding Website Privacy, Specifically the Use of Cookies and Web Tracking Mechanisms?

CyberScout may collect limited personal information from visitors to its website including IP Addresses and may use cookies or other means to do so. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. CyberScout uses cookies on all of its websites. Most web browsers allow some control of cookies through browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. Further information about the cookies used by CyberScout is provided below using cookie categories based on classifications presented in the International Chambers of Commerce (ICC) Cookie Guide.

Category 1: Strictly necessary cookies.  These cookies are essential to allow us to provide services that you have requested. Category 1 cookies used by CyberScout Websites: Login status – To identify you as being logged in to our website. Load balancing – Cookies may be used to distribute traffic across our web servers – to ensure that our websites perform well and give you the best possible experience. User subscription data – Subscription cookies allow us to ensure that you can access resources that you have registered for.

Category 2: Performance cookies.  These cookies collect information about how visitors use our website, for instance which pages visitors go to most often. The information collected by these cookies is aggregated, so these cookies don’t collect information that identifies individual visitors. The information collected is anonymous and is only used to improve the way our website works. Web analytics – Web analytics cookies are used to improve the design and user experience of our website by providing statistics on site usage and pages visited. Embedded videos – Most videos on CyberScout websites are hosted on Vimeo and YouTube. These sites use cookies to collect video statistics and improve site experience. Please review those provider’s privacy policies for more information on their cookie use.

Category 3: Functionality cookies.  These cookies allow us to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more relevant features. Category 3 cookies used by CyberScout websites: User preferences – Preference cookies remember settings you’ve applied to this site such as layout, default views, search filters. Login information – Login cookies may be used to communicate your login details across pages of this website. This data is encrypted and not shared with third parties. User profile data – Email addresses, address and contact information. CyberScout uses a third party solution to collect this information for CyberScout and CyberScout purposes only. The user profile data collected by CyberScout is collected by Marketo on CyberScout’s behalf and is provided directly to CyberScout. This data is not shared with third parties and is used to better provide additional services like newsletters and use of user specific online tools and resources.

What are CyberScout’s Policies Regarding Transfer of E.U. Employee Data to the U.S.?

CyberScout has employees that are citizens of European Union countries and respects the unique privacy and data protection rights those employees have under applicable national and E.U. laws and regulations. While CyberScout limits the HR data transferred about its E.U. based employees to the extent possible, some information must be shared between CyberScout’s European operations and CyberScout’s U.S. operations for those HR related functions that cannot be managed in their respective E.U. countries.

CyberScout’s participation in the U.S.-E.U. Privacy Shield Program, as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from E.U. member countries to companies in the United States, requires that CyberScout have in place appropriate independent recourse mechanisms (IRMs) for dispute resolution.

CyberScout has consented to work with applicable E.U. Data Protection Authorities (E.U. DPAs) to serve as an IRM for dispute resolution surrounding HR specific data transfer, data protection and privacy disputes. Therefore should your concerns around the transfer or treatment of your personal HR data by CyberScout’s U.S. entity not be properly addressed by CyberScout’s HR staff or privacy staff, you have the right to access and utilize the E.U. DPAs’ Dispute resolution panel as your IRM for the dispute. CyberScout will adhere to the decisions of the E.U. DPAs’ Dispute resolution panel and IRM.

Where can I go for any additional questions or inquiries around CyberScout policies that have not been answered or provided here?

CyberScout does it best to provide clear and transparent information and policies around its privacy and data sharing practices. If you have additional questions not covered by this policy please feel free to contact us for more information via E-mail at Records@CyberScout.com

PRIVACY POLICY UPDATED on the 5th day of June, 2017

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